Energía XXI
3.7star
26K reviews
1M+
Downloads
Everyone
info
About this app
"Energy XXI" is the free, fast and easy-to-use application that we put at your service so you can manage your electricity and gas contracts *, check your bills from anywhere, enter your meter reading and inform you of our exclusive offers . You can also access our contact channels and locate the Offices and Service Points closest to you.
With our application you will always have at hand all the information of your contracts.
Do not hesitate to contact us for any suggestions you want to send us through our email address: atencionalcliente_exxi@energiaxxi.com
* Exclusive service for Light and Gas Energy XXI contracts in Spain. Not valid for contracts in Portugal or other countries.
With our application you will always have at hand all the information of your contracts.
Do not hesitate to contact us for any suggestions you want to send us through our email address: atencionalcliente_exxi@energiaxxi.com
* Exclusive service for Light and Gas Energy XXI contracts in Spain. Not valid for contracts in Portugal or other countries.
Updated on
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Ratings and reviews
3.7
25.3K reviews
Neil K
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October 5, 2024
Unfortunately, very frequently I'm unable to view consumption data. Can't understand why consumption data is such a problem to view. Useful app but could do better It's now 5th Oct and I'm still unable to view consumption data. Seems the problem can't be fixed. Really disappointing.
1 person found this review helpful
Endesa SA
October 7, 2024
Good morning Neil! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@energiaxxi.com. We apologize and appreciate a reassessment if we have helped you! :)
Comptroller
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September 24, 2024
Often not available UPDATE 10/8/24 the app is not fit for purpose, several outages of service but topped by no current information available on consumption or anything else for the last two weeks. 24/09/24 Still worse than useless, after two months without consumption detail it was restored, then disappeared again and now three days into a new billing period has no record of last month. They even emailed me asking me to review. Four words - Not Fit for purpose.
4 people found this review helpful
Endesa SA
September 24, 2024
Good afternoon! After the incident of consumption data, some of our clients are still having issues with it, shortly you should be able to see it again. To check your consumption, you can contact the distributor company or contact us through soporteapp@energiaxxi.com We apologize and appreciate a revision of the rating if we have helped you! :)
Mike Nott
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August 26, 2024
I am unable to see my consumption. I reported this and was asked for ID, my NIE. I sent this and was asked again to send it, which I did. I was then told my case had been closed because I hadn't sent my NIE! Check your emails! Hopeless. I also see I'm not the only one having this problem. For goodness sake, fix this problem
6 people found this review helpful
Endesa SA
September 2, 2024
Hi! Please check again your consumption. You should be able to see it with no issues. If you have any problems with your bills or any other request, contact us to soporteapp@energiaxxi.com so we can help you and solve it as soon as possible. Our sincere apologies and if we've helped you, we'd appreciate it if you update your review! :)
What's new
Gracias por usar Energía XXI. Actualizamos la aplicación regularmente para seguir mejorándola. Hemos realizado algunas mejoras técnicas y corrección de errores.