Matthew Saville
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Unfortunately this wallet (like many others, indeed) ...makes it very easy to lose your funds for various reasons. As many already know, there are still nearly zero guardrails in all of crypto regarding accidentally sending a coin to the wrong wallet, or over the wrong network, or an insufficient amount even. So many small amounts have vanished into thin air due to my own mistakes. Also, there is no "dust conversion" feature, so you will end up with a ton of little amounts of everything...
14 people found this review helpful
Atomic Wallet
July 11, 2024
Updated: Hi Matthew! We apologize for any inconvenience. However, blockchain transactions are irreversible by nature, we cannot cancel or revert them. There's no 'dust conversion' option in the wallet app. In case there's something we can do for you, please reach out to us at support@atomicwallet.io. We'll be happy to help. – MA
Sara Fran
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The app is good except the swap feature does not work. I tried swapping xlm to usdt and all it did was sit there for hours saying that it was sending xlm. And nothing ever happened. I had to send the tokens to another wallet 2 exchange them. This happened on other coins as well popular coins that should have liquidity. Also I do not see how to update Atomic wallet and there used to be a way to update.
14 people found this review helpful
Updated: Hi Sara! We apologize for the inconvenience caused. Unfortunately, you've encountered a rare issue with our swap service. We advise trying to swap your assets using a desktop or attempting again a bit later. The app can be updated on Google Play. Feel free to check out our download page as well: https://atomicwallet.io/downloads. – MA
Daniel George
I liked the layout of the app. Everything seemed fine until I dealt with Customer Service when I attempted to send crypto. I tried to send all of one coin and I received an error message. Their CS is supposed to answer in one hour, and they did pretty well at the timing. However, they only gave me arcane things to try, that didn't have anything to do with my issue. No follow-up, no talking through the issue, no real help. Six different reps! They must get rewarded for most emails, not solutions.
68 people found this review helpful
Atomic Wallet
February 16, 2023
Hi Daniel! We are sorry to see you were not satisfied with our support. Not in any way was our intention to come as uncaring. Let us try to make things right. Please email us at support@atomicwallet.io attaching your Atomic ID and coin address. We promise to help! - IA