Intercom Conversations

Intercom, Inc

About this app

Access all your Intercom conversations and customers from your Android device.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

With the Intercom Conversations mobile app you can:

MANAGE YOUR INBOX FROM ANYWHERE
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes

START OR CONTINUE A CONVERSATION
Send a new message or respond to a customer via in-app or email
Insert saved replies, articles, and images to resolve common questions faster

SEARCH AND SEE YOUR USERS AND LEADS
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

Ratings and reviews

A scam!!! Beware. They sent an email that was easy to miss and buried in it that they will "automatically transition you to our recommended plan if we don't hear from you." One assumes that means a comparable plan. Nope. They added on a ton of expensive add-ons. My monthly cost went up 400%. Total rip off. I talked to another user who said they are known for this.

F*** YOU GUYS. THERE IS NO REASON I SHOULD REINSTALL THIS CONSTANTLY FOR IT TO WORK. The notification settings seem to decide to stop working through out the year randomly, this time being the second in 2 months. Which was great to come to work to this morning, when I should have been getting notifications all weekend. EDIT: The notifications stopped working an additional 7 times since my post, making it 8 times in 6 months where this app didnt allow me to sufficiently do my job.

The app is so BASIC that it's pretty much unusable for my use case as having a mobile sales team. Other competitors offer an app that has all the same features as desktop version. With Intercom however you can pretty much only reply to tickets and that's it. No CRM control No labelling Doesn't even let you know if clients have received Whatsapp messages or not (double-tick / blue ticks) Doesn't tell you what channel clients are messaging on Can't use AI features The list goes on & on...

What's new

Performance improvements and Android 14 support.