Citadele Bank

Citadele

About this app

Mobile banking has never been so simple and convenient!

Become a customer in just 7 minutes and choose the right card for your needs:
- Citadele smart: enjoy free transfers and cash withdrawals from ATMs worldwide
- Citadele supreme: enjoy everyday benefits as well as insurance for your purchases and travels
- Citadele prime: receive all our everyday benefits, plus extensive insurance for you and your family

In mobile app, you can:
- Authorize and approve payments using biometrics;
- Make payments up to EUR 10 000;
- Block and unblock cards and change their PIN codes;
- Enjoy other benefits of the app – try it!

App is available for Citadele Bank customers in Latvia, Lithuania and Estonia.

Customers in Latvia who have activated MobileSCAN authorization device and/or Quick balance on your mobile application, in case of loss/theft of the mobile device, should immediately call ([phone] to block these functions.

More information: www.citadele.lv, www.citadele.lt and www.citadele.ee

Feedback and suggestions are welcome to [e-mail]!

 
This mobile application is developed by AS “Citadele banka” (reg. No. 40103303559) for the usage of bank’s most popular daily banking services on mobile devices.

Ratings and reviews

The new app is a disaster. Each account I have to view separately. No MobileSCAN... Empty home screen, and am advertised half the screen to use different app icon. :D For any info user needs click to see some info. What happened? In newest version the template ordering is still in some unknown order, not chronologically, not by alphabet, not by frequently used. One can scroll through 100 and try to find. Search not available, ridiculous.

After the last update i keep getting kicked out of the app. I could not change my password and kept getting an error - you do not own such device. After a call with bank rep, she provided me with a password to login, but i cannot find where to change it in the app. Still each time i open the app, if i want to login i have to use the password each tome and also set up a pin and biometrics as if it was the first time. Biometrics don't work as well.

Very intuitive and well oranized app. Was before latest update.New design is a total disaster!👎Web designers and UX should change their profession urgently,because latest Mobile app update is a mess. Why Citadele is keeping doing such updates?Every 1.5-2;year visual updates without any actual functional improvements (for eg. Still it takes over 90 sec for account balance to update after each money transfer!).It seems the only purpose for these updates is to justify pay to Citadele IT staff🤷

What’s new

We are constantly improving the Citadele app. To make sure you don’t miss the best version of the app, keep your updates turned on.