SuoDesk – Help Desk App

SUO DIGITAL

About this app

With the native app you can provide support for your customers from everywhere. Put
your customers at the heart of your business, even when you're on the move. SuoDesk is
complete support solution that helps you provide great customer service and keep your
customers happy!
The SuoDesk mobile app is a flexible and efficient ticketing system that helps you resolve tickets
with the same ease and functionality as your desktop version single.
What the application can do:
• Accept support tickets and requests from the online chat installed on the company’s website
• Send messages to clients
• Respond with preset quick phrases
• Send emoticons, so you can convey emotions in a business chat, which has a positive effect
on the loyalty of your customers
• Receive information about the site visitor (source of transition to the site, time on the site and
much more)
• Transfer the ticket and dialogue to other operators
• Manage the status of operators (online or offline)
• Send pictures and files
• Store the history of correspondence with clients
• Send and receive push notifications Stay in touch. Don't miss a single customer thanks to Push
Notifications
• Invite new operators to dialogue with the client
• Chatbots (automated chat responses) Allow an enabled chatbot to answer some questions
Advantages of our support help desk:
- control of lost support tickets and dialogues
- active user invitations to dialogue with the operator
- quick templates and phrases to make the work of operators easier
- monitoring the work of your operators
- monitoring operator statuses (online/offline)
- complete tickets statistics and chats
- history of all tickets and chats
- chat with colleagues
- group chat. Chat with group chat feature. Ideal for seminars or meetings
- feedback. Get feedback and ratings from your clients after every conversation and tickets
This is not all the possibilities of our help desk solution. There are many more functions, and each update
adds new ones. Try the free demo to get the full experience. In order to start working in the mobile
application, you will need to enter your username and password. And you can work in the application.
Your opinion is important to us! But developers can't always respond to comments. If you have any wishes,
questions, comments and suggestions, please write to us in the chat on the suodesk.com website or by
email [e-mail]. We always answer!
We are always happy to receive your feedback and are happy to help you!