British Gas Energy

British Gas Trading Ltd.

About this app

We’ve built a new app to support millions of customers whose accounts are already on our new system. 

Unsure if that is you? If your account number begins with an ‘A’ or 'BGX' then good news! You’ve already moved to our new system, so just log in and use the new app straight away.

If your account number begins with ‘85’ this means you’re still on our current system. We’ll let you know once you’ve moved over, so you can start using the new app.

There’s nothing you need to do, we’ll take care of everything.

You can still view your Energy and Home Services account on our website. 


What can you do in our app ? 

• Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings
• Stay up to date with your latest account balance
• Pay your bill in just a few taps
• View your bills and payment history
• Set up or amend your Direct Debit
• Change your tariff
• Submit your meter readings and see your meter read history
• Manage multiple energy accounts
• Light and Dark Mode
• Fingerprint and face unlock
• Manage your energy if you're a prepayment customer
• Help you save money with PeakSave

What will this app do in the future? 

• Even more exciting features to make managing your energy even easier

Ratings and reviews

Very clunky, having to log in and out of separate gas and electricity accounts, even for dual fuel contracts. Info shown is more basic than it used to be. Within Usage section, for instance, it only shows current month, year, etc. Previous app allowed you to see your usage in comparison to last year. The usage data is fairly useless if you don't have anything to compare it too.

I have contacted the number they gave me but no one replies. Same problems of not showing my energy use of gas except for the last 2 weeks of every month, the first 2 weeks of each month don't show. Completely sick of BG not giving a toss. Told them every month for a year and nothing happens. The new toggle for showing the standing charge doesn't work either. Roll on the end of my contract.

This app only works when it wants too. You can't see any readings, only estimated. Smart monitor only shows electricity, it has been like this since January. The purpose having a smart monitor is you don't have too send readings, but I still have too.

What's new

• Manage your energy if you're a prepayment customer
• Other fixes and improvements