MSM Mobile

Marval Global Ltd

About this app

Take your service desk with you, with MSM Mobile you can:

• Raise requests
• Create configuration items
• Read the news
• Search for (and view) requests, knowledge items and configuration items
• Find configuration items by their barcode
• Access your lists
• Update requests (add note, move status, reassign, reclassify and add attachments)
• Update configuration items (change status, update hardware details, people and add attachments)
• Update knowledge items (add attachments)
• Receive push notifications when a request is assigned to you
• Work offline and synchronize changes when you are back online

n.b. MSM Mobile only supports securely hosted instances of MSM v14.23 and above. Some features may only be available in later versions of MSM.
Thanks to Icons8 (https://icons8.com) for their icons!

What’s new

All of the below features require >= v15.10.1

- Fixed receipt of push notifications
- Ability to make and amend changes offline to be synchronised when connectivity is re-established.
- Revamped conflict resolution when synchronising changes where the target record has been modified whilst being offline.
- Performance improvement for the caching process for offline support
- Fixed Move Status form not showing
- Fixed bugs relating to progress modals that do not disappear