Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

Dear Airtel Team, I truly appreciate the quality of Airtel’s service and support. However, I would like to share a small suggestion that could make the SIM activation process even better. It would be great if Airtel could add more premium and unique mobile numbers in the number search list. This helps retailers like us offer customers more attractive and easy-to-remember numbers when selling new SIM cards. Even if such numbers come with a price, customers are often happy to pay for a good or

take something time in to use aeps in desktop, every time need to scan from mobile app , why I use mobile app when I am having a desktop.use less feature for verification of desktop every time login process is very time tacking and ac open process is very problematic if any reason we have back it goes to start process.in mobile recharge so many recharge value options are not available.

If you open this app ten times in a day, you'll have to enter your login number and password ten times. This seems completely useless to me. At the very least, it should have the option to log in using your MPIN or your mobile lock screen fingerprint.