GFiber: The Google Fiber App

Google Fiber Inc.

About this app

Easily manage your GFiber Internet Service. Run speed tests, edit your network settings, restart your router, and share your Wi-Fi password with family and friends.

Manage your GFiber account. View your current balance and previous statements, and quickly manage your payments.

Access the GFiber Help Center. Find answers to common questions and contact the GFiber team to get help.

Note: To use this app, you must be a GFiber customer. It is not usable by Webpass customers.

Ratings and reviews

I have been trying to get fiber setup at my place for almost a week now. Original transfer date from Old to new was July 21st. When I call I get mixed answers. I had a service appointment that was a no show the day after my move. 4 times now I was promised a call back and didn't receive. I get mixed stories of the system down and they can't transfer my service to it should be up and running and call back tmrw if it doesn't work. Fiberjack shows ok. Router tests ok. Sadly disappointed ☹️

Pros: very easy to do basic stuff like billing, monitoring and device configuration. I can log in from anywhere and see all the devices connected via WiFi. Cons: trouble ticket functionality severely degraded. App purports to submit trouble tickets via email but actually fails to do so, offers no way to check status, and doesn't include the chat option available via browser. If you have a problem, just call in. Would also like to see a port status display.

App is fine I guess. But my recent Google Fiber "upgrade" wrestles yet more power away from me and makes things more convenient for Google. Before, I could conveniently manage my router from any web browser on any device I found handy. Now, I can ONLY manage advanced settings through an app. Only from my phone. I hope this somehow makes things more convenient for Google because it makes me feel less like an empowered user and more like a product.

What's new

- Bug fixes and performance improvements