![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
App is HORRIBLE since the latest update. It took me 4 days to get the app updated. Then it duplicated time entries. When I deleted the duplicates, it also deleted the original entry. FRUSTRATING!!! Finally got that straightened out but when approving, the entries are out of order and confusing. Then, when approved and signed off, it takes an excruciatingly long time to update the entries and these last two items are not fixed!! I just sat here for 20 minutes waiting for the app to update entries
71 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLo5iVlPsSlOBvBDy4HYyCzFmhM47s9dGRIzK-_2lvLHyb53w=s32-mo)
Stacy
Latest update requires me to log in repeatedly when clocking in and out. When logging out the screen changes to "complete logging out", even though I have completed logging out. If I press complete logging out, I get an error message stating there's a conflict in time. Clients really don't appreciate you standing in their homes trying to get the app to work. It would also be awesome if, in addition to the total time worked in a day, there would be a total for each record of time.
20 people found this review helpful
GT Independence
February 7, 2024
We're sorry to hear about your difficult experience, and we're grateful for your honest feedback. Please contact us at 877.659.4500 or email us at customerservice@gtindependence.com.
![](https://play-lh.googleusercontent.com/a/ACg8ocLDp4GLdL_iJ4su7lppQX29PBWwgaV037o8zDbNoau7qJGBYQ=s32-mo)
Logan Whicker
I'm not sure if it's an issue with Android compatibility, but this app has NOT been a good experience. My first time using it (over a year ago) they mixed up my timesheets and ended up overpaying me...so I had to pay them back. Now, I'm at the point where I have to delete and redownload the app every single time I input a new shift. It's frustrating. Would not recommend. The support staff are nice and try to help but there is only so much they can do I guess 🤷‍♀️.
64 people found this review helpful