Mweb

Mweb (Pty) Ltd

About this app

Mwebbers across the country have been asking for a one stop solution for their Internet account management, and here it is. …Introducing the Mweb App!

You can now manage your accounts, Internet products and receive important information directly to your phone.

Some features to get excited about:
• Manage your account from the palm of your hand
• Easy access to all your information
• Log Queries via your phone including adding images
• Get location based outage notifications
• Track order status
• Test your connection speed
• Test product performance for easier troubleshooting

Mweb customers download and log in today using your online account details and take control!

Ratings and reviews

Terrible user experience. When using the live chat feature, why aren't there push notifications to let me know when someone is finally available to help me? Instead, I need to keep my phone open and monitor it, like a phone call. Why do I get sent to different agents, and they do not have the context of my enquiry, and I have to repeat myself every time? Why do I need to confirm my details every time, even though I'm sending messages with your app (which I need to log into using my credentials!)

VERY BAD, every time you log into the app you need to put a one time pin, but it tells you trusted device no need to log in again, it's extremely annoying, you give agent instructions and never gets followed, they ad money on your account and when you refuse to pay it they suspend the account! I so regret going with mweb

don't bother. please save yourself if you don't want frustrations. the billing department will just add amounts automatically on your account. They cancel your service even if you didn't ask for it and bill you for that. customer service will just cut the conversations the you have to explain over and over again. please don’t bother.