Cowboy - Electric Bikes

cowboy.com

About this app

Connect your ride

- Navigate the city like a local who knows every corner. Break free from congestion, be guided to your favorite places, even find bike parking spots.
- Map the quickest route or take a breather with the clearest alternative with real-time air quality mapping in your area.
- Monitor your speed and check your ride stats at a glance on your ride dashboard. Easily control your bike through your ride settings: front & rear lights, motor assistance, phone wireless charger, etc.
- Always know your charge. With predictive battery range estimation and charge reminders, you’ll never run out of power.
- Rain, shine (or snow or hail or fog), with live weather updates you’ll never leave the house unprepared.
- Monitor your heart rate during or after your ride and control your bike with your watch, see your remaining battery with Tiles and Complications. All watches with Wear OS 3+ are supported.

Keep moving

- With embedded bike sensors, you can track all your activity details — moving time, speed, power delivered, calories burned, and more.
- Quickly see your ride trends over time with personalized stats.
- Collect badges for your achievements and show them off with pride.
- See how your stats stack up with your fellow riders. Track your fitness and find out how far you’ve ridden compared to the community with Cowboy leaderboards.
- Share your rides on Strava, and get credit for all your activities.
- Augment your riding experience with additional safety and social features and the new Cowboy Wear OS app

Stay safe

- Unlock your bike and start your ride with a simple tap in the app. You’re the only one who can turn it on. Activate Auto Unlock for an effortless start. As you approach, the bike senses your connection and comes alive.
- Whether near or far, you'll be able to locate your bike at all times with GPS tracking. Use Find My Bike to follow the signal and pinpoint its exact location.
- [Theft Insurance exclusive] If someone attempts to snatch your bike, we'll proactively notify you right away.
- With Crash Detection, if the bike detects that you're ever in an accident we'll check in to make sure you're alright. If not, we'll automatically alert your emergency contacts and share your live position.

You’ll never ride alone

- Need a maintenance? Subscribe to Cowboy Care and book an unlimited number of service appointments in the app. We'll come right to your door and give your bike a full check-up.
- The Cowboy team is available to chat with you in-app for any bike or tech question you have along your ride.
- If your bike requires an update, the app will alert you automatically and guide you through every step.

Ratings and reviews

Had a few glitches here and there, but none that I've been able to reproduce, so maybe I'm just unlucky. It would be great if there were more fitness integrations - I don't use Strava but I do use Fitbit.

The app and the ease of use are great. I have only one issue with it which is battery optimization. Riding anything above 10k has a substantial impact on the battery around 25-35%. I don't remember if it was like this before. I hope the dev team will try to optimize it the best possible way.

The bike is good. The app used to work well until the latest update. Now, it simply doesn't work at all for turning on/off the bike. Every time, I need to remove and reconnect the battery to turn on the bike, though the app still doesn't connect, no matter what I do (reinstall, clear cache, reset Bluetooth, etc). It's quite frustrating that they launch a new update without proper testing, which ends up worsening the customer experience.

What's new

- Introducing our Warranty Extension service. Easily subscribe, activate with a code, and view plan details, all within the app.
- Enhanced services information: Get comprehensive access to your parcel tracking link, your order details, and more for a smoother experience.
- Bug fixes and performance improvements.