Aflac Agent Hub

Aflac US

About this app

Agent Hub is a comprehensive tool designed exclusively for Aflac agents and administrators. Developed with significant input from the Aflac field force, Agent Hub is continually evolving to better serve the needs of Aflac producers and policyholders. Stay tuned for more features coming soon!

• Effortlessly file claims for your clients, including wellness claims, with our streamlined process. The "Similar Claim" feature saves time by allowing you to file multiple wellness claims consecutively.
• Access detailed profiles of Accounts, Policyholders, Policies, Riders, Claims, and Benefits. Use shortcuts to quickly make claims from the policyholder profile and verify Aflac Always setup.
• Seamlessly nominate new recruits to expand your team and increase commissions.
• Submit and track inquiries about missed benefits with ease.
• Stay informed about the service your policyholders are receiving by tracking all your submitted claims.
• Our agents have played a huge role in the redesign and functionality of this app, ensuring it meets your needs on the go.

Download Agent Hub today to get started. Learn more about Aflac at www.aflac.com.

Ratings and reviews

Would be a good app if I could figure out how to log into it more than 3 times ever. It's completely unusable. You hit log in, which generates a 2FA request where you have to leave the app and got to PingID to authenticate, but when you then navigate back, it just creates a new authentication request in an endless loop. Worst coding I've ever encountered.

I find the field force services page easier to use. There are a lot of limitations and frustration I face trying to use the Agent Hub, but it is very useful for checking pended business and tracking my progress. It definitely has value, it just needs a few improvements, preferably inspired by the individuals for whom its use was intended.

Update: this issue was resolved, however the app does take a while to update new AP written. Every time I open this app and log in, it clears the username and password lines and stays on the log in page. I have a newer phone, so it should be compatible. If this issue is fixed, I will be more than happy to give a 5 star rating and excellent review. My DC tried to help me figure this out and we were both stuck.

What's new

Experience enhancements: Smoother navigation optimised for both desktop and mobile platforms (web and native), providing intuitive shortcuts for submitting claims directly from policyholder and policy profiles.

The platform centralises all claims submitted by an Agent, allowing them to easily track and view in one location with quick access to critical details such as claims history, plan codes, benefits, and riders.