Amtelco Secure Messages

AMTELCO & 1Call Healthcare Solutions

About this app

Amtelco Secure Messages (formally known as miSecureMessages or MSM) is a robust, encrypted, two-way instant messaging application which enables messages to be sent securely from device to device. Amtelco offers a secure cloud-based or on-site directory solution. When you receive a notification from Amtelco Secure Messages, a Persistent Alert notifies you until you acknowledge the message. You can view messages and quickly send a secure reply. Amtelco Secure Messages protects sensitive information such as PHI and streamlines team collaboration, offering industries secure business messaging. Amtelco offers an easy implementation process in contact centers, enterprises, and healthcare. Users will appreciate a secure messaging solution which prioritizes speed and is user-friendly. Amtelco Secure Messages offers high priority messages to ensure every critical message is delivered quickly and clearly, keeping users connected with fast and reliable two-way communication.

Amtelco Secure Messages seamlessly integrates with your current systems, simplifying maintenance and support. Built with flexibility and customization in mind, Amtelco Secure Messages effortlessly adjusts to your evolving IT setup. With our responsive development and support teams located in the US, you'll experience reduced training and troubleshooting time, ensuring smooth operations.

Contact centers gain from the extensive reporting, trackability, and interoperability Amtelco Secure Messages offers. Featuring clearly documented read receipts, administrators stay informed about the delivery, opening, and reading of crucial messages, holding their teams accountable. Enjoy peace of mind, knowing messages are delivered swiftly and securely through Amtelco Secure Messages.

Key Features:
-End-to-end encryption
-Off-device message storage
-Group messaging
-Persistent alerts (SMS escalation) and push notifications
-Send attachments (photos, videos, and audio recordings)
-Intuitive interface
-Voice-to-text mode (Dictation)
-HIPAA and HITECH compliant
-Remote disabling if a device is lost or stolen
-Tracking and Reporting
-High-priority sounds
-Critical Alerts (Apple Devices only)
-Personal, Group, or System quick phrases
-Single sign-on (SSO) and Security Assertion Markup Language (SAML) authentication
-Works on mobile data and WiFi
-View the status of contacts instantly (online, offline, do not disturb)
-Configure Circles for fast access to the right contacts (Circles can be configured by the user and by administrators)
-Complete activity audit trails
-Easy reporting and analytics
-Third-party integration via API (Contact us for more information)
-Replaces pagers and unsecured SMS
-Auto-replies and away messages
-Optional reply modes: No Reply, Reply to Sender, and Reply All
-Device consolidation and Bring Your Own Device (BYOD)

For more information, contact Amtelco at 800-356-9148 or e-mail [e-mail].

New phone or device? Re-install the Amtelco Secure Messages app and login with your existing Amtelco Secure Messages credentials. If you don’t know what your login credentials are, contact your Amtelco Secure Messages system administrator or Certified Provider. This may be your answering service, contact center, or your main point of contact within your organization for Amtelco Secure Messages.

Requires a connection to cloud-based or on-site Amtelco Secure Messages solution provided by Amtelco.

Ratings and reviews

This is the third time the app randomly stops making an audible notification. I had to change the notification tone within the app and it made an audible tone-fixed. This was the same thing that happened a few years ago. Another time I had to completely uninstall and reinstall the app. This shouldn't happen. I was on call last night. This could have been a serious delay in patient care if I had been paged and could have affected a patient's outcome. NOT COOL.

Issue based been occurring the past 2 months or so. Pages will be sent to my phone but no Audio notification, only a 2 pulse vibration. It worked fine the prior year and a half. I have an an android phone, the volume is at max, chimes is selected in the app and the phone was restarted this morning. All other apps/notifications still have audio notifications. On another occasion I had restarted in the evening, but then pages after midnight had the same issue with no audio.

Ridiculously buggy. Will stop giving me notifications randomly requiring me to restart it. Or only vibrate when I want it to ring. Requires you to log in every time even if you minimize it for a moment. Notifications never clear so I never know if I have a new message or not. Great one combined with the above bugs. Hope our hospital stops using it and get something better soon

What's new

-Rebranded Amtelco Secure Messages.
-Introduces role-based messaging.
-New admin permissions.
-Ability to dial any number with Genesis/Infinity protected dialing.
-Ability to copy/paste email addresses, phone numbers, urls.