Birdeye

BirdEye

About this app

Birdeye is the place for multi-location businesses to acquire customers on autopilot.

Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place.

It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform.

Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.

* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye.

* Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic.

* Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.

* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.

* Analyze reports, gain actionable insights to make significant improvements where it counts.

* Receive instant alerts and stay connected to your customers.

About Birdeye:


Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Any questions? Please contact [e-mail].

Ratings and reviews

They refuse to cancel my service and are unresponsive. Their "customer care" service told me I can't cancel because I didn't use the program correctly. I'm working with my credit card company now to block this company for refusal to cancel my service. Do not trust this company.

We are unable to use the app any longer, which I was happy with, because support told me it was due to an unpaid bill. When I registered for Birdeye there was no fee and I never received any communication regarding a bill. And if that were the case I would have been asked for a cc and billed monthly automatically. Now, I can't get an answer from anyone. If the policy changed and now payment is required, you should notify everyone instead of locking us out. Very disappointed!

We have tried other platforms and have had horrible experiences. We have been with birdeye for over a year now and they have been awesome from day one! With every platform there are hickups sometimes, but, these people are committed to helping make sure that we are up and running quickly when there is one. Even if it is a weekend, they call in the emergency staff and they get things back on line quickly. We depend on this platform tremendously for communication with our clients and we are very thankful that we have a support team with birdeye. Try them! You will love them!

What's new

We’re excited to bring some powerful new features to your inbox!
• Leads in your Inbox: You can now view all the leads you’ve received directly in your mobile app inbox.
• Surveys in your Inbox: Keep track of customer feedback effortlessly! Surveys you’ve received are now accessible right within your inbox, making it simpler to stay connected to your customer insights.
Update now to experience these enhancements and improve your workflow on the go!