Paul Briggs
Hard to connect to WIfi, when finally connected, it says the Joule sous vide has lost power. You might say, maybe I don't know my WiFi password. Fair enough. But it did connect once, and when I tested it my password on my phone, it worked. If your dev team can't code for a Wi-Fi connection, there is no point. Back to the Joule app, and if this thing dies, I'll get an 'analog' one where you turn it on and set a temp the old fashioned way. I will say, when it works, it is fantastic.
10 people found this review helpful
Breville Pty Ltd
3 September 2024
Hi Paul, we're so sorry to hear this and would love to help! Please send us an email at customerexperience@chefsteps.com so we can best assist. Our sincere apologies again for the frustration and we look forward to hear from you.
E Thyssen
Compared to older app . . . ? Older app I've been using since I originally bought my Joule 8 years ago was terrific! Graphics, speed to load, font readability, ease-of-use, settings, etc. was by far much better! I only migrated to this one because they hounded me. I'm going to try to revert to the prior app.
4 people found this review helpful
Breville Pty Ltd
12 September 2024
Hi E, we are sorry to hear this and would love to learn more. We are constantly working on improving the app experience and will take any additional feedback you may have! If you'd be willing, please send us an email at customerexperience@chefsteps.com– we'd be happy to help resolve any issues and take any feedback you have.
Raz Neagu
- Flag inappropriate
- Show review history
Hate hate, hate... Cooking with Joules turns into blood-pressure-raising connection troubleshooting time waste. Reboot device, router, try Android phone, then tablet, then iOS phone, then iPad. Try Joule app, Breville app... I am tech savvy, nothing wrong with my network; this is just the worst tech I had the misfortune of having to deal with. Turned cooking from pleasure to nightmare, stuck with sealed in plastic food and no way to cook. Oh, and no audible alert when water or food ready!
4 people found this review helpful
Breville Pty Ltd
12 September 2024
Hi Raz, we are so sorry to hear this and sincerly apologize for the frustration. We would love to help resolve this. If you are willing, please send us an email at customerexperience@chefsteps.com so we can best assist. We look forward to working with you and making this right!