Elle RJ
It's ok. It's good at controlling volume and having your own personal settings. But it's overall retarded. Get an update on your HAs or the app itself? It completely wipes all the settings you had on there. Battery starting to get low, but is still working? It completely disconnects your HAs until you put new batteries in. Then with all of these, you have to log out and reset the entire app. But every time you log out, it completely wipes your settings. It is frustrating.
2 people found this review helpful
Cochlear Bone Anchored Solutions AB
20 February 2024
Thanks Elle RJ for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Keith Quillen
The latest version 1.1.7 downloaded and installed, and I lost all my presets. I've tried setting them up again, but after creating one I can't create another. It just modifies the one I first created. Nothing accessible on the app is at all helpful for this problem. The app is still useful but not as much as user friendly as before. App makers should ALWAYS do user testing.
3 people found this review helpful
Cochlear Bone Anchored Solutions AB
13 November 2023
Thank you for taking the time to share your experience and detailed review. We appreciate you getting in touch and sharing your insights so we can improve the experience for our customers. Thanks again! – Cochlear Customer Service
C Gordon
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I contacted Cochlear support and they couldn't help. Don't assume that just because your phone can download the app that your phone will be able to stream sound from your phone. There are very few phones that it will work with for that. I should be able to customize the background. And every time I want to change the volume I have to wait 30 or more seconds for the app to open. It also drains my phone's battery. There is no reason not to have volume control on the Baha itself like they used to.
4 people found this review helpful
Cochlear Bone Anchored Solutions AB
26 June 2023
Thanks C Gordon for sharing your experience. We’re sorry you are experiencing this issue. Your review will be passed to relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details.