Michelle Rogers
I am tech challenged. I haven't used my frame, except the original setup about 2 years ago. Evidently, it was offline and I couldn't find the remote. (I had even forgotten it came with one.) I used the Chat service. Martin resolved my issue in just a few minutes. Easy peasy and I have another remote being shipped to me. Thank you, Martin!
5 people found this review helpful
Jayla Gilbert
My 8-year-old frame suddenly stopped working. I contacted customer service via email, and received a prompt response with instructions for a different method of resetting the frame. Long story short, the Nixplay customer support team is phenomenal. Senior Technical Support member Joe quickly responded and clearly explained each step, and ended up securing a substantial discount for me on a new frame. Before this experience, I was considering switching to a different frame company, but no longer!
6 people found this review helpful
Aaron Schlaegel
It often works too upload photos both via "send to", and searching. Unfortunately, the app also frequently fails at uploading and the only choice is to upload again. Another issue is it seems the service supports videos but the Android app doesn't support "send to" for videos or searching for videos.
1 person found this review helpful