Fidelity Bank NC/VA Mobile

The Fidelity Bank

About this app

Fidelity Bank Mobile Banking provides convenient, 24/7 access to your Fidelity Bank account information from your Android device. It’s fast, secure and FREE. With Mobile Banking you can easily:
• Check account balances
• Monitor account activity
• Transfer funds between linked accounts
• View and pay bills
• Search for branch locations
• Make deposits using your phone

REGISTRATION:
To use the Fidelity Bank Mobile Banking App, you must be enrolled in Fidelity Bank Online Banking. To enroll in Mobile Banking follow the steps below:
1. Log in to your Fidelity Bank Online Banking account
2. Select Customer Service and then Mobile Banking on the main navigation menu
3. Under Your Name select Enroll
4. Terms and Conditions will appear, read the Terms and Conditions and if you agree, select to the left of the screen “I accept these Terms & Conditions”, then select Continue
5. Menu of Mobile Services will appear, select the Applications desired, then select Continue (mid of page)
6. Accounts will appear, select Account(s)that you want to appear on your cell phone and create a Nick Name for Account(s), then select Continue
7. Enter cell phone number in box, select Continue
8. Enter Activation Code sent to cell phone, select Activate
9. On the cell phone click link in text message and log-on to mobile banking site

SECURITY:
Fidelity Bank Mobile Banking protects your financial information from unauthorized access by using a variety of security features, including:
• Secure logon with Customer ID and password
• Security questions and authentication image to verify your identity
• Advanced encryption technology
• Partial or masked account numbers
• Automatic session timeout

SUPPORT:
Have questions or need help? Contact Fidelity Bank by phone at 1-855-547-1385.

FEES:
Fidelity Bank does not charge fees to download or use Fidelity Bank Mobile Banking. Message and data rates may apply. Check with your carrier for more information.

© 2013, Fidelity Bank. Member FDIC. Equal Housing Lender

Ratings and reviews

Crashes all the time. Today I've been trying for over 1 hr to get this app to work by Uuninstalling app, reinstalling, rebooting my phone. It's been a nightmare. Kept telling me to check connectivity but I'm on a 5G phone eith 4 bars showing. I've had this problem for at least a year. Very frustrating and will certainly motivate me to change banks. Update: 6-9-22 App still crashes at least 4 times a month. customer service mr told the app has bugs on Android phones to uninstall and reinstall.

App worked perfect, for years, up until June 24th. Uninstalled & reinstalled but still doesn't work. All it will do is put white block on screen with message: Attention We've detected the use of automated click programs in combination with this app. The app's security policies do not allow automated click programs. I've used the same phone with this app & I have not had any new updates to my phone.

The app constantly has glitches that make it shut down or else it just simply won't open at all. Sometimes it will take and shut down on you while you were in the middle of trying to check your accounts forcing you to have to sign in three or four times in a row in order to get the information you're trying to see in your account. The people at the bank are great. The bank itself is okay. The app sucks and needs some serious work.

What's new

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.