![](https://play-lh.googleusercontent.com/a/ACg8ocKSzs0wqkJ8HW4QJLZh7R_dJfOCZqfIyQtH0Jc4-SFStWiRQA=s32-mo)
Dana Ott
keeps saying "unable to link account" when I put in my s.s. and dob. suggested I call my tax preparer for help. they can't understand the problem and thus can't help. they need tech support. so I have to go back to their office and have me print out all the info on my refund as they insisted the app would be better. also super expensive. but they take your documents hostage when you first come in, give you a quote, then nearly bill you double.
55 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWb1BwxQE5O-rD-Rvm4htr01m01yJxUkVIc0LSXDtlrd7gvMzk=s32)
Brenda Landis
I love this app! Very convenient and easy to use even for a person that doesn't use technology very often! i can upload my documents, schedule my appointment all through the app. I can also check the status of my refund through the app rather than calling the office. Thank You LIBERTY TAX! This is very timely with the current pandemic in our nation.
40 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWGySozjq-6ImhMCIp8xhrrBoraS1cDAQZa2iEAkjesN5ssdrbSeA=s32)
Kyra Marie
Lori @liberty tax has always been so helpful in getting all of my information correct and submitted, she has always been able to break all questions down in a way that makes sense when it comes to filing. I have been coming for the past 5 years and I would highly recommend to any family member. The customer service is something rare! Good job liberty tax!
41 people found this review helpful