Cleo for Families

Cleo Labs, Inc

About this app

Cleo is a free family benefit offered to prospective and current parents or caregivers through their employer. Cleo offers the full spectrum of family support designed for every family, for every moment. From family planning and pregnancy through raising infants, toddlers, and teens and caring or navigating care for aging adult loved ones, Cleo makes caring for your loved ones easier through 1:1 personalized guidance, expert support, and resources. Not sure if your employer offers this benefit? Reach out to us at [e-mail].

With Cleo, you get:

One-on-one expert support. Upon signing up, you will be paired with a Cleo Guide, a trained and certified expert (a real human!), ready to answer your questions and support you through the ups and downs of parenting and caregiving. You can message your Guide at any time and schedule live sessions with them to discuss any caregiving topics or issues you may be facing.
Unlimited sessions with Cleo’s network of 60+ types of experts and clinicians. From doulas, lactation consultants, career coaches, and mental health clinicians to nutritionists, development experts, elder care specialists, and more, you can turn to Cleo for the moments you need specialized support — all at no cost to you.
Comprehensive content. Through our extensive library of articles, virtual classes, on-demand webinars, personalized tips, and more, Cleo members can quickly find the answers they’re looking for quickly as questions, obstacles, and new milestones arise.

Cleo Guides support families in more than 15 languages, allowing you to receive support and guidance in your native language. Cleo’s inclusive care model supports families from all backgrounds and all paths to and through parenthood. Upon enrollment, Cleo members can invite a partner or family support person to access all features of the Cleo app.


To learn more or get started today, visit hicleo.com/for-families.

Ratings and reviews

The app is lagging and stuttering horribly for long threads. I actually would like to chat with my guide more often, but using the app due it's poor performance is such a chore, that i often don't bother. At one time i found myself composing messages on a notepad and posting it into Cleo, because the composer in the Cleo app is so slow and there is a huge typing delay for every character. If you want ppl to use this app, fix these obvious performance issues.

I can't finish creating my account. I added information about who I care for, click 'yes I'm ...' half the button is cut off, then I'm taken to a blank screen with a back button at the top and a 'ok, got it!' button at the bottom. Both buttons take me back to the Who I Care For page. I'm in a hell loop.

Webinar videos not working well (google pixel 6 - android 13 - july update). Not sure if it is Android or the Pixel but there are no controls on the video to go fullscreen or cast to another device, just the seek bar, volume and play/pause. So you have to watch them in a tiny window and it is almost impossible to read the slides presented. I installed the app on an iphone 11 (IOS 16.6) and it works fine, there are controls to go fullscreen and cast.