Joe DeNave
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App used to work fine. Now with the latest update, it says the power supply does not recognise the robot. This is not correct as I can manually control the robot from the power supply. Can't change schedule or anything. Please revert to working code. Update 4/18 support reached out yesterday with a fix it sheet that didn't change anything. Will update after next contact. Maytronics stating that it isn't a Bluetooth model. I reinstalled the last version and it works great again.
10 people found this review helpful
Dear Joe DeNave, We're sorry to hear about the issue you've described. We would appreciate it if you could contact us at Dolphin.app@maytronics.com so we can learn more about it and assist you.
Thank you!
Daren J. Mongello
AS OF MAY 13th, 2020: DO NOT USE THIS APP UNTIL THEY FIX IT. I have the m500. The old app worked great. No more. Neither of the newer replacement app (Dolphin and Dolphin+) can connect with the M500's power source. Each app says I need to use the other one. And when my robot shows up, it's listed as a different model on each app. Like many others, I am concerned that they canceled a good working app and replaced it with apps that were not properly tested before being published.
7 people found this review helpful
Dear Daren J. Mongello,
We're sorry to hear about the issue you've encountered with the App.
We would like to discuss this further with you so we can assist.
Could you please contact us at Dolphin.app@maytronics.com?
Thank you!
A Google user
You NEED the option to have the user set a default cleaning duration and cleaning type. For example, when my pool is dirty, I want the dolphin to run on ultra clean mode for 3.5 hours by default. Instead, every time i turn it on i have to adjust the settings. At the very least it should default to the most recently used cleaning setting and it doesn't even do that. User Experience Fail.
4 people found this review helpful
We're sorry to hear you feel that way, Justin. Thank you for sharing your valuable feedback for the MyDolphin app. Please contact us at Dolphin.App@Maytronics.com, we’d love to help.