Insite Gold
3.0star
13.4K reviews
100K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
Ratings and reviews
3.0
13.2K reviews
Wendy R
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17 April 2022
A terrible app. Sometimes can't log in at all, randomly doesn't recognize code or can't connect to swan server. Always have to bypass zones several times before they stick. Update: I downloaded the Babyware application and updated the firmware on my Paradox board. It doesn't have the problem with not recognizing the code any longer but it frequently (every day) doesn't connect (have to close all my apps and try again several times) and no change in bypassing zones
12 people found this review helpful
Paradox (Security Systems)
2 March 2022
Dear Wendy,
The Swan server is operating normally now for most customers. We strongly recommend upgrading the firmware of the communication module to the latest version.
Please contact us if you are still encountering issues, and we'll be happy to help
Sorry for the inconvenience.
George Radulescu
georgerp@paradox.com
A Google user
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6 May 2019
Hi, I'm using the app in multiple devices, one of the devices which is samsung galaxy s6, android 7.0, having issues that the app will stop the notifications and sound suddenly, and I need to re activating the notifications, and the strange thing is that all sites are stopped at the same time (16 site), while the app is working fine with other android devices.
2 people found this review helpful
Paradox (Security Systems)
8 May 2019
I am sorry to hear that you are encountering issues with our application.
Please reach us by email at insitegoldsupport@paradox.com in order to investigate.
Razvan Mirodotescu
razvanm@paradox.com
Samer
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4 August 2024
Remote connection to the app is a hit or miss. My cats triggered the motion sensors while we were away, and the alarm went off. I've trying to connect to the app to turn off the alarm for more than 2 hrs and I still can't! The police have already showed up at the house and I could see them on the security cameras (connection is separate from this app) but I still can't turn off the alarm. I'm probably going to be fined by the police. I'm definitely changing services. NOT RECOMMENDED!
Paradox (Security Systems)
7 August 2024
Dear Samer, Sorry for the inconvenience. We recommend our new app, BlueEye, which comes with new features and more personalized look & feel user interface. We also have a new firmware for IP150+ and PCS265 based on the MQTT technology. Please contact your system installer for firmware upgrades. ionutsp@paradox.com Ionut Anghel
What's new
- Bug fixes and improvements.