my Excitel

excitel.com

About this app

Make quick online payments – enjoy hassle free payments
Step by step DIY troubleshooting – easy solution to common internet issues
Easily report an issue and track progress – few clicks and we will be at your service
LiveChat with our Support Agents – one tap and our LiveChat agents will be happy to assist you
Save money by finding a better deal – compare your current plan with best available plans
Update your contact details – easily update your contact information
View & download invoices – we provide billing services to suit your needs
Even request payment collection – door to door service for cash payment
Provide your valuable feedback – tell us how we can improve

Ratings and reviews

Faced repeated network issues in late 2020 and early 2021. Every time there was a power loss, I contacted the serviceman. Initially, he cited a power loss in our community's 2nd phase and mentioned backup batteries were requested. A month later, the same issue occurred; he said batteries were installed but lasted only 1 hour. Yet, when power was lost for just 15 mins, the network was down. Questioning the type and efficiency of the batteries used. Unsatisfactory service.

I've been using Excitel WiFi for several months, and my experience has been frustrating. The WiFi signal disconnects frequently, disrupting my work and leisure activities. Despite lodging numerous complaints, the issue remains unresolved. Each time I report the problem, the support team closes the ticket without providing a proper solution or follow-up. This lack of effective customer service and technical support is disappointing and unacceptable. I would not recommend Excitel WiFi to anyone.

I'm writing this review just after 2 days of subscription. They did my subscription but not completed installation. I'm following ground team and calling but they are not answering calls. No positive response from customer care also. Tickets raised but they are closing it without solving the issue. Worst experience. I'll not recommend this to anyone.

What's new

Performance improvements and fixes.