Daniel Cowen
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Buggy and slow on the app. Often having to reopen the app several times to get information I'm looking for. I use it for work, wouldn't recommend to my enemies. Clicking customer and search gives too much and hard to find because it doesn't search customers. Only to error and do several times to for e to the web. Makes me want to quit my job. Not because work is hard but app is broken.
A Cheatwood
Very lightly functional. You can see tickets, but not the asset info on the ticket? You can see chats, but only after you figure out which chat is open. It caches lightly during session, but not offline so it's ready to go when you need it. Can't assign or reassign tickets directly. Just weird. End up going to the site most of the time, which is a bummer for a 1-man shop on the go all the time.
5 people found this review helpful