![](https://play-lh.googleusercontent.com/a/ACg8ocJlhmPymZUHeNUnBd8mbRqSW6mP2IJMVtmiaVht26eh9ogycurt=s32-mo)
Maxime Lenssens
I am dissapointed in mobile vikings, the customer service has no ticketing reference, only works with replying to emails. When you send a new email, they mess up since several staff start to work on the same case. I have been offline (mobile) for 5 days now, since I'm'waiting to be compensated (data) after my home internet was offline for 24h. Tomorrow I'll switch providers for this number. I have been very patient and I can't be offline on my phone due to the speed MV treats heldesk tickets.
![](https://play-lh.googleusercontent.com/a/ACg8ocKNLVikD2-MV_803o3mgeYYExOG2agjxj-1KXh-1F_r6F4Q2w=s32-mo)
Guillaume F
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The data plan tracking is fine for what is is, with notifications when payment is due etc. No big issues experienced, though a lot of the options (ex. manage notifcations) have to be done via the website. On a similar note please put more emphasis on your own products. It is strange there is an entire tab of the app dedicated to other brand deals but I have to go through the website to look at options for internet subscriptions with the actual company.
1 person found this review helpful
Mobile Vikings
27 February 2023
Dear Viking,
You'd probably already noticed, but there's been some delay in responding to your email. Our **sincere apologies** for this, as this is absolutely not what you deserve as a Viking.
Has your question been **answered in the meantime** via another channel (social media, for example), all the better. Glad it's been resolved!
If not, ...
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Fixed: The Usage tab is full of "free" entrees with "0 B" of data used every 1 or 10 minutes. While it is good to see a history, this obfuscates the entries where I do use my credit. It would be useful (for myself) if there is a way to filter out the free entries and to see a list of all paying entries or at least one where a hundred entries of zero bytes used are condensable into one entry. It's wonderful to have access to the csv file. :)
5 people found this review helpful
Mobile Vikings
11 February 2019
Hi Viking, thanks for your feedback. We're happy you think the filter is really useful. A download of the csv might be coming back as well app/website later tjis year. *TM