Daniel Rosenfeld
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Too many issues with the app. Forms cannot be marked as fully completed even though I did them. Scheduling, canceling, and rescheduling appointments is a NIGHTMARE! Not sure why you can't do ALL THREE through the app but it's ridiculous! I can get multiple riminder emails and texts for the appointment but I never get a link to the appointment. Won't be using this service every again!!!
2 people found this review helpful
Valera Health LLC
23 May 2024
Thank you for your feedback and we're sorry that this has caused you frustration. Your comment will be forwarded to our tech team. Please contact us at wellness@valerahealth.com if this is still an issue.
Jo Azile Kothandapany
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it works well enough for video calls with my psychiatrist. it doesn't give you the option to request appointments in the app, just view upcoming/previous ones, which is really inconvenient. I also think it's really funny that the feedback button in the app just fully does not work.
Casimar Valles
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The app has its complications - noted. It's worth discussing the actual service. Wonderful intake. Therapy is always scheduled and on time. It's been extremely helpful to have therapy any place instead of commuting to a single location. Rescheduling is easy with the app. As long as you have service, generally you're fine. The app may still be on its journey, they'll also tell you that. Don't deny your self the opportunity to cross a bridge into selfcare or self preservation. Get it.
17 people found this review helpful