![](https://play-lh.googleusercontent.com/a/ACg8ocI0FjvYWYSElLx7V66boPI1IxtDOOIh8qusTAuonGSl5sL0ug=s32-mo)
Jen Hershey
Rating this app highly because the customer service was so great. I tried the app for my 2 year old and 7 year old and the content just wasn't right for their ages at this time. My credit card was charged on day 7 of the free trial though I believed I had until the end of the day on the 7th day to cancel. I reached out to customer service and Dana promptly helped me out with a refund. Really appreciate the speedy resolution and look forward to trying the app again when my son is more ready!
20 people found this review helpful
Dear Jen, we work hard to keep our customer service at a high level. I am glad it worked out. If you ever want to try TinyTap again we are here. Thank you for the 5 stars.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWyR-vRQvUdYxirN74V5gWEUKAloTRcHdD70Qh3JTnHItOufhXh=s32)
Teresa Thomas
I came across this app on FB. The ad was for less than $10/mo. I downloaded it, and the charge to my account was nearly $70. With no explanation, I worried that I'd get charged that every month. So I requested cancelation and a refund. They obliged, but then blocked me from any access to the app. I can no longer get the app to open on my phone. I've uninstalled/re-installed it, and cleared the cache. I was going to pay for it, when the price had dropped $20. My kids had enjoyed playing it.
82 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW5zxyILUcXh8-Kk1DrHUP8DIQEW-tsVCuYrIevB4SWX_Oym2J6=s32)
Ammar Ghazaly
We got this for our kids and we pay monthly subscription. But now they are running into alot of issues. Their progression is not getting saved and everytime they log in, it reverts back to the first lesson. And also new issue is that it keeps on crashing whenever they complete a lesson. It's very glitchy. My kids itself now learned what a glitch is because of this. So they are still learning I guess. I just hope they fix the issues. But it's a good app for kids learning if it worked properly.
139 people found this review helpful
Hi, we sincerely apologize for the troubles you are having. Since I can not see your subscription details here please contact us at help@tinytap.com or send us a message on our Facebook or Instagram and we will investigate the issues.