Alberta Blue Cross®—member app

Alberta Blue Cross

About this app

Get paid faster and avoid delay with all you need to access your benefits in one place. With the Alberta Blue Cross® app 100 per cent of health claims can be submitted online, saving you time and money. Simply sign in using fingerprint or facial recognition to take full advantage of being an Alberta Blue Cross® member today.
The app offers several convenient features such as
• your ID card—making it nearly impossible to forget at home,
• online claims submission—in most cases payment is available next business day,
• real-time claims history—find out if a claim has been processed with direct deposit date,
• cancel or modify a claim—quickly make changes without phoning or waiting on hold,
• upload receipts—take a photo of your receipt and upload,
• benefit lookup—whether it is for prescription drug, health or dental, you can look up eligibility, how much of a benefit has been used and see when your next full-maximum is available,
• direct-bill provider lookup—through google maps, find providers near you who direct-bill,
• Balance®—your online wellness platform,
• direct deposit—sign up or update your banking information and stop waiting for cheques in the mail,
• premium payment—avoid disruption by changing your payment dates or frequency and make your payments online,
• personal information updates—prevent errors and easily update your email, address or phone number, and
• documents and resources—view your account balance, letters, bills and tax receipts.
With all of this and more, we hope you will give the Alberta Blue Cross app a try.
Are you having any trouble? Please contact us at [e-mail].

Ratings and reviews

Here is an idea. Name the app Blue Cross on our phones. I go hunting for it. Can't find it on the app directory. It isn't listed as Alberta Blue Cross, or Blue Cross. I eventually find it listed as the generic names Member App. Seriously? Did someone fall and hit their head over there? What genius thought that one up?

I like this app. It's easy and quick to use and has all the same functions that the website does. The only thing that could be improved would be the ability to open statements in PDF to save or screenshot them to submit to my other provider. The app keeps telling me I have no PDF readers installed, but I have several (Adobe, Microsoft365, Google Drive + a few other system apps). I have to go to ab.bluecross.ca to do this and it's just inconvenient.

Looks great, functionality not so much. I like the functions they're adding to Balance but it's not translating very well onto the app version as on desktop and I use the app most. They've done a revamp of the Balance site with features I love - when it works. As it is it's hard for my phone to load without super data access, which is hard to get in rural Alberta. I'm more of a less fancy, more function kind of person.

What's new

We have heard your feedback and member app has been updated to include bug fixes, performance improvements and enhanced benefit information so you can continue to enjoy an effortless benefits experience. Tell us if you like the latest version or what you would like to see next at [e-mail].