My Hotel Key

Agilysys Inc.

About this app

Bypass lines at the front desk and simplify guest room access with the power to unlock your hotel room door using your own personal device with My Hotel Key. Get a digital key sent to the app from your hotel, and you can forget about lost or stolen keys and keys that lose their magnetic imprint. With online ID verification, My Hotel Key ensures secure easy access 24/7.

Note: My Hotel Key can only be used with hotels that support the app powered by Agilysys.

Ratings and reviews

Utterly and completely useless on a Samsung Galaxy S20. Opens to a splash screen and proceeds no further. Uninstalled, reinstalled, read the reviews, and realized what a colossal waste of time it was. Developers are either completely incompetent or just didn't care. I'll get a physical key. And stay somewhere else next time I'm in Vegas.

Setup works as long as you are okay with how intrusive it is. It will run in the background if you are using it or not, so when you allow camera or location access "while running the app" that's the whole time. It takes SEVERAL tries for it to open the door, which is awful when on the 15th floor and don't have time to go to the front desk for a key that works. Something is obvi wrong with the app. Agylisis doesn't care and your hotel doesn't care if they are offering this clearly broken product.

Created the digital key without any problem, but when I went to use the key it said I had to turn on permission to use location and it linked me to my phone settings. The problem is the app doesn't tell my phone that it wants location access so it's not on the list to enable. I tried from the app-specific settings (only had nearby devices, camera, and notifications that coulenabl) and tried directly in the location settings where it lists all apps and what permission level they've been given.

What's new

Minor Bug Fixes