B-Assist

Bulstrad Life

About this app

The mobile application B-Assist is free of charge and has been developed especially for clients of Bulstrad Life Vienna Insurance Group in Bulgaria.
Now the application is updated with extended functionality, which saves time and effort.

If you have active Health Care insurance, after successful registration in the application, you can do the following:

• Make an appointment for an online review.
• Submit online an application for reimbursement of expenses.
• Generate a virtual copy of your personal ID card to identify as a client with Health Care insurance at any time.
• Send requests for confirmation of highly specialized research.
• Obtain recent information about submitted insurance claims and services used.
• Use a map with tour partners-medical institutions from the Bulstrad Life Vienna Insurance Group network.
• Make inquiries referring to the coverage of your Health Care insurance.

Even in case, they don’t have Health Care insurance provided by Bulstrad Life, by using B-Assist the clients of Bulstrad Life can easily do the following:

• Buy online selected insurance products offered by Bulstrad Life.
• Pay online installments for long-term life insurances offered by Bulstrad Life.
• Send a notification of an insurance event (for insurance products other than "Health Care" insurance).

What’s new?

• Booking an appointment for a doctor is now available also via the Superdoc platform (for clients with "Health Care" insurance).
• Online consultation with a medical professional provided in partnership with Healee is also added (for clients with "Health Care" insurance).
• Second medical opinion from an international specialist is available for clients who have included “Extra Care” package to their Health Care Insurance.
• Online consultation with a psychologist is available for clients who have included “Extra Care” package to their Health Care Insurance.
• Buying online selected insurance products offered by Bulstrad Life.
• Online payment of installments for long-term life insurances offered by Bulstrad Life.
• Sending a notification of an insurance event (for insurance other than "Health Care").
• Updated design and improved functionality.
• Fixed technical errors.

Ratings and reviews

Terrible, unusable app. Medical centers showing on the "Map of medical centers" do not show in the list when I try to make an appointment. The map itself reloads randomly on its own. If you click on a center on the map the pop-up stays open even if you click on another location. You can't click on the location and start booking an appointment directly. All in all - pretty useless app, if I need to get anything done I need to call Bulstrad's contact center, not sure why this mobile app exists.

Tried to submit a request for reimbursement of expenses 4 times, the system shuts you off; only the first time there was an error message, the next 3 times the system just crashes. No proper error messages, no info what`s going on in the system. UNUSABLE. Spend a good hour trying to figure out the problem - no result.

Only people with steel nerves can work with this app. App crashes, and it does not support standard file size uploads. This forces the user to use a 3rd party image converter or to adjust the camera to take bad quality photos.