![](https://play-lh.googleusercontent.com/a/ACg8ocIHMI2Jt32Er1rK8uebt2kFK0BSjxTQlxci9gbsBAdpTY43MQ=s32-mo)
L S
This app is incredibly annoying, frustrating, and time-consuming to produce 1 book. I've been doing this for years and get so far behind because it takes too long. When you edit the book, the dates are all wrong, so I have to look up the date in my camera roll, edit the Pic but then when I rearrange them because now they're out of order, it screws up dates again. I love the idea of this book and have enjoyed receiving them, but will be looking for another app to start using instead.
Thank you so much for your feedback, although, we’re sad to hear about your experience. We would love to troubleshoot with you if you’d like to try again. Please reach out via email at support@chatbooks.com, live chat, or SMS. We are always just a click away and happy to help.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUJMiSbkf0jwjeKVku4lZ1lAOsRjbyMtCeFT7_D5EKzXiuSxwlTyg=s32)
Anna Chen Santos
For an app centered around creating photo albums, it's mind boggling that it has bugs where photos don't appear accessible from the app as well as confusing UI for selecting photos to upload. This would be a great app/service if not for these continual bugs and usability issues that make something simple into something impossible. The editing capabilities are also extremely rudimentary.
Thank you for taking the time to review our app. I’m sorry to hear about your frustration and have passed along your feedback to our product team for review. We'd love to know more about what you're experiencing and help troubleshoot. We can be reached at support@chatbooks.com or via SMS/Live Chat. Thank you again for your valuable feedback.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I love Chatbooks! I love my monthly photo albums and I love the quality of the books. My only negatives are I wish it wouldn't auto order the book once I fill it. I'd like to be able to add photos as I have time, be able to go back and change/rearrange everything, and order it when I feel like I've got it the way I want it, not as soon as I hit a certain number of photos. Yes, you have 7 days once you fill it to change things, but I think the auto order feature should be able to be turned off.
12 people found this review helpful
Hey there! It sounds like Auto Ship may be turned on for your Subscription. You can turn that off in the settings. Open your Subscription, tap on the settings wheel, tap Auto-send to print, toggle Off, and click done. If that doesn't help, please reach out to our Support team support@chatbooks.com and we can continue to troubleshoot this with you!