Daktela

Daktela

About this app

Access the most important features of your contact centre from your mobile phone.

Enjoy all the core features in your pocket!

Ticketing: Keep tabs on your helpdesk on the go. Write emails and comments, edit system and custom fields, work with your views. Just like on your PC.

CRM: All contact centre contacts and accounts readily available from anywhere. Start calls or send SMS at the tap of your finger and easily update contacts with new info.

Calls and chats: Never lose access to your live communication channels and always deliver on-time service.

Realtime: Keep track of what's going on in your contact centre using our mobile Realtime panel: waiting and ongoing activities, user states and pauses.

Wallboards: Monitor your live contact centre statistics from anywhere, making sure everyone is on track.

The Daktela app is free with your Daktela licence.

What's new

- improvements and bug fixes