A Google user
- Flag inappropriate
- Show review history
my children did not like it, had to fight with them to do it. the app was faulty, over multiple devices (so it was not a device issue). I cancelled our subscription in november. they have continued to take money out of my account. I am very unhappy at this moment. Tried to call and find a resolution. but they have no phone support at this time it says. UPDATE: Rcvd a call, refunded 3 months of fees, spent time trying to work thru issues. giving us a few months to try it again. so far so good.
40 people found this review helpful
A Google user
Painfully slow!! Many times the verbal directions take so long to be spoken, I wonder if they ever will be. They are then spoken in various dialects of English which is confusing to some children. When my daughter clicks on an answer, the lag leads to frustration for both of us. Sometimes she will click 2 or 3 different answers before it acknowledges any of them and there's no way for her to get the feedback on which one was correct. When teaching new skills, feedback must be immediate!
18 people found this review helpful
Elephant Learning
June 15, 2019
This is the first complaint we are getting like this especially on a newer device. If you message in to our customer support line, we are sure we can get it working for you.
A Google user
- Flag inappropriate
- Show review history
I really like the idea of this application, but alot of the questions were worded in a way that was confusing to my 5yr old(tested at 7yr old level) to the point that she got frustrated & just didnt want to learn. Some of the questions would also time out & others would ask too quickly with no way of re-asking the question. I think with more work on the application, it could be great!
30 people found this review helpful
Elephant Learning
October 15, 2018
Hi Mary, would you mind emailing in so that we could create a ticket for the issue and check out your history to see which questions were causing the issue. We had not experienced this during testing previously.