A Google user
The app crashes every time I have even tried downloading it on 3 different phones. I have spoken to customer support several times and they never have any idea what to tell me. I follow their directions precisely and have troubleshooted every variable. I would like a replacement unit or my money back at this point.
2 people found this review helpful
Hello Esteban! Oh, we sincerely apologize for the issue you've faced with the app :(. Searching by your username showed that our Support team is yet to receive your reply to their email sent to you on May 20th that requested the necessary details. Please kindly provide them with your answers and they'll solve the issue for you :).
Dr. Eric R. Braen
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Waited 7 weeks to get this device. Nicely marketed and packaged but app doesn't work. it does not seem to transmit a wifi signal on Android or ios. Stopped working entirely with error message. Contacted customer service at evapolar and Touch of Modern where i purchased it. No idea that the app was not designed to work with this device, particularly the Android version. Ios at least asks for models 1 and 2 or model 3. Wasted an hour and a half for a 3 minute expected setup.
4 people found this review helpful
A Google user
Hardwarw is great but the app is trash. Every version has been broken. After I replaced the cartridge on my device, everything about the app fell apart. The app couldnt communicate with my device anymore so I removed and havent been able to pair the device for weeks. Working with support and they dont even know what the problem is. The app crashes when simply trying to pair a device. If you can't manage to get hardware to pair to an app, is it really "smart" hardware? Unacceptable software
2 people found this review helpful
Hi there, Jarrett! We believe our Support team has already provided you the instructions to solve this problem. But thank you for your feedback! Really appreciate that. ;)