Hydro-Québec

Hydro-Québec

About this app

YOUR ACCOUNT
• Manage your monthly installment under the Equalized Payments Plan (EPP) so that it reflects your actual consumption.
• Sign up for an alert when you use more electricity than expected,* when your bill is ready, or to get a bill payment reminder.
• View and pay your latest bill directly in the app.
• View your billing history from the last two years.

YOUR ELECTRICITY USE
• Consult your electricity use data (hourly, daily, monthly and yearly).
• See a breakdown of your consumption by usage, by billing period or yearly.
• Compare your home’s energy performance and that of households similar to yours.
• Get personalized recommendations to reduce your electricity consumption and your bill.
• Get an alert when you use more electricity than expected.*
• Adjust your monthly payment so it reflects your actual consumption.*

OUTAGE TRACKER
• View outages and planned service interruptions on an interactive map.
• Report an outage at an address associated with your account, whether or not you’re signed in to your account.
• Track the service status of any addresses linked to your account and add locations you’d like to track.
• In the event of an outage or planned service interruption, track the development of the situation in near-real time and find out when service will be restored.
• Get an alert when service is restored or when a service interruption is planned.

OTHER ONLINE SERVICES available 24/7:
• Report a move.
• Make a payment arrangement.
• Make managing your account even simpler with Pre-authorized Debits.
• Stay abreast of Hydro-Québec news.
• Be energy wise

*For EPP customers.

To take full advantage of our app’s features, make sure you have the latest version of iOS. Download Hydro-Québec’s free app today and save time!

Ratings and reviews

Now you can no longer report outages, so what's the point of the app? Map is inaccurate. Doesn't show the same thing as on their website. It doesn't respond when you actually need it to work (ie yesterday when we lost power). Received "map is unavailable ..." Numerous times. Also, simply won't load at all on many occasions. Can't report an outage and receive "Technical Issue" error, then why have the app?! Constant "an unknown error has occurred".

Essential during power outages. Also for saving on your winter bill, while helping out the grid during peak times. I encourage everyone to contact customer service for the options available to do this. Save $

[2024-03-23 app started to work after last update, had to factory reset phone and reinstall everything, due to incoming call issues two days ago, app no longer works after that, while all the other apps are working like before...] [2023-05-27 update, still nothing but white when app is opened...] App does not work, just bought a house and cannot get past the opening blank screen... Was really excited to view my info in my cell instead of having to use the website, but helas!

What's new

• Display o f anticipated service restoration time during major outages
• Details about the causes of the outages and steps to restore service
• Improvement of notifications sent out during outages
• Issue resolution and continuous improvement