Pacific Power

KUBRA iMobile

About this app

With this free app from Pacific Power, you can pay your bill, report a power outage or check the status of an outage from anywhere 24/7. Bill-ready and payment alerts help you stay up-to-date with your account. Outage alerts keep you in the know during storms.

Features:

• Report an outage or check the status of a previously reported outage for your home or business.
• Get the latest outage details including estimated restoration time, crew status and cause of the outage.
• Receive outage restoration alerts on your device to stay informed during a storm or service interruption.
• Review your account balance.
• Pay your bill quickly with your debit card, credit card or through your checking or savings account.
• Receive payment confirmations and bill-ready alerts on your device.
• Easily navigate between multiple electric accounts to pay bills and get outage details for each.
• Log in with your existing Pacific Power user ID and password, or quickly and easily create an account to access secure services through the app.
• Stay connected with direct dial to customer service, get the latest news and tips, and follow our social media channels.

Data charges may apply for notifications. Fees apply for debit and credit card payments.

Ratings and reviews

You guys really need to solve your authentication issues. There seems to be a few issues going on here. First the authentication session expires, so even though you've setup biometrics the session it tries to use is no longer valid so you have to login again. Next is where the real pain and suffering starts. During login you have to get 2FA from your text messages. That's fine, but every step during login keeps trying to run biometrics again since you're not authenticated yet. 7x biometrics.

Everytime I go too check it. I have to reset my password. Now when I try to do that. The link I'm sent just takes me right back to the login screen on the app. Or tells me site is not secure, and makes me go back. This app has been aggravating from the very start. Nothing gets fixed on updates. Everything just gets worse.

Terrible! I am done with using this app. It is always having issues, it gives me a hard time logging in, it keeps telling me my user name or password is incorrect.... When in face it is not. I can go on the web site and log in with no problem. It only works when it wants too. It use to work pretty good, but in the last few months it's been going down hill. I have deleted the app and I'm just going to use the web site.

What's new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.