IHP App

Skubbs

About this app

We hear you!
Thank you all for the feedbacks on the IHP app. We have added new features and improvements to the app based on your feedback. Stay tuned for more enhancements coming up.

1. New Zoom in Functions for e-card

2. Improved claim submission experience

- Auto photo resize functions
- Fixed previous file submission issues
- File preview on claim submission

3. Improved and updated search functions

- Search nearby a certain postal code (eg. Search near your home when you are in the office)
- Search by individual clinic type
- Search specialist by specialty

4. Clinic listing details improvement
- added detailed remarks
- enhanced list view for each clinic type
- call clinic just by tapping on the phone number
- nearby clinic within 3km shows first

5. Corporate partners now load in app

With IHP App, you will enjoy the following features:

Clinic Locator
- Easily find accredited clinics within 5km radius near you.
- Able to search for clinics via clinic name, doctor’s name, etc
- Clear map direction to specific clinics

Ecard
- Convenient access to IHP Ecard

Claims Submissions and status
- Convenient process of claims submission
- Monitoring of claims status at your fingertips

Check Entitlements and Balance
- View your entitlement and check annual limit balance

Ratings and reviews

Every time I upload an image of an invoice through the app the iHP team claims the invoice is illegible. They once sent me an example of the image and the app mutilated the image such that it was illegible when my original photo was perfectly clear. It almost seems like they are doing this intentionally so that it is more difficult to file a claim because I've brought it up to them multiple times and they still haven't fixed the issue.

Worst tele consultation app. Difficult to use, and not user friendly at all. There's no back button. I tried login using correct credentials but failed. Forcing me to reset password. Tele consult always failed at least 3 times before you can get hold of doctor. I already did my consultation butiIt keeps showing doctor is trying to connect, and when I press connect, there's no doctor at all. Now I'm stuck on that page, and unable to cancel request. Super buggy app.

Do not use app for photo taking it create very lousy quality which IHP will ask you submit again. Attached from taking it first. The app is also not gone through user test. It will ask you for bank details regularly even when it already key in the app. There is no way for user to response to their remarks. It's one way communication. When you use their chat bot, they ask you to email or call but only provide you phone number to call. This is how bad this app is designed.

What's new

Bug fixes and stability improvements