![](https://play-lh.googleusercontent.com/a/ACg8ocLWmeoTa-JGmClV7WN7WkNmNquinfxuW3y3-7U88WcsD5jqjQ=s32-mo)
Witold Rakoczy
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Extremely bad application. Multiple PINs/ePINs/tokens, logging in with full password - everything different in comparison to other banks, and more complicated. No way to stop repeating push notifications about confirmation or the card in Google Pay despite it being done. No complete FAQ about the current way of using the app/card which after multiple changes in the last 2 years's absolutely needed.
18 people found this review helpful
Bank Handlowy w Warszawie S.A.
March 29, 2021
It is only mandatory to consent to access your phone, without which fingerprint login and Citi Mobile Token service will not work properly. This is related to ensuring the proper security of the application.
![](https://play-lh.googleusercontent.com/a/ACg8ocJhL26lBJV2rWlSmp55Hno4pADVZXIQIRBjl7gU-yC2xIvhog=s32-mo)
Ekaterina Asadova
My phone number was suddenly unregistered from Mobile phone transfers service and I cannot register it back to receive BLIK transfers, it returns an error "Unable to continue" and that's all. I tried several times, but it didn't help.
Bank Handlowy w Warszawie S.A.
June 18, 2024
Sorry for the inconvenience. Please contact our CitiPhone® hotline for individual clients
+48 22 362 2484 or +48 22 692 2484
(fee in accordance with the operator's tariff) we will help :)
![](https://play-lh.googleusercontent.com/a-/ALV-UjXGitctxwAI0_Gbu_MxZMUMn1a0DEuWAwfsCRrHXZxXSkyXCfY_=s32)
Piotr Wróbel
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App often asks for password (instead of fingerprint), which doesn't happen in other banking apps. It is impossible to leave the app using back button. There is no option to set a recipient as trusted to exclude transfers to them from the limit, which would allow the user to set lower general limit.
Bank Handlowy w Warszawie S.A.
May 10, 2024
Piotr, thank you for all your comments, we are constantly working on the development of our application, so we will take it into account :)