Phillip Goodrich
- Flag inappropriate
- Show review history
It worked for a few months. Update on August 2, 2024. Another update, another fail. Very confusing and conflicting payment input. This is my third attempt. It says payment accepted. It said that the previous two times. My water was shut off. I've been using payment apps for a long time. This is the worst. I discovered the payment system began rejecting payment attempts after the February 15 2024 update.
Xpress Bill Pay
May 10, 2024
We apologize for the inconvenience you are experiencing. Please call XBP support @ +18007662350 or email support@xpressbillpay.com so that we can walk you through paying your bill using the app.
Kaymarie Ybarra
- Flag inappropriate
- Show review history
Doesn't work! I have the app on my ipad and works great. I was excited to finally see an android version. I login an it is all blank. Won't do anything. So disappointed!! UPDATE- After going back and forth with the customer service via email, i gave up and deleted it. The customer service wasn't much better than the app. I will keep using it on my iPad but as for my Android, I am done. 4/5-Thank you for wanting to reach out again but I emailed back and forth with no satifactory resolution.
11 people found this review helpful
Xpress Bill Pay
April 5, 2021
Hi Kaymarie,
Thanks for the update- Our support team has been trying to reach out to you to assist you. Please call 800-766-2350, or email support@xpressbillpay.com.
Quinn McCoy
- Flag inappropriate
- Show review history
Update: my town is retiring Xpress. Good riddance, and I'm happy to have helped with that process. Keeps saying I'm using an older version, even after uninstalling and reinstalling, and clearing the data and cache. Seems others have been having similar issues for over 2 months. I've complained to the company that issues my bills, and they stated they are looking at alternatives. Hopefully losing customers will prompt you to fix your app.
23 people found this review helpful
Xpress Bill Pay
May 31, 2022
We're sorry to hear you are having problems using our app. Please reach out to our support team for assistance at support@xpressbillpay.com or call 800-766-2350, so we can help resolve the issue for you? I have also forwarded your contact information to our support department.