Matthew Saville
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Unfortunately this wallet (like many others, indeed) ...makes it very easy to lose your funds for various reasons. As many already know, there are still nearly zero guardrails in all of crypto regarding accidentally sending a coin to the wrong wallet, or over the wrong network, or an insufficient amount even. So many small amounts have vanished into thin air due to my own mistakes. Also, there is no "dust conversion" feature, so you will end up with a ton of little amounts of everything...
30 people found this review helpful
Atomic Wallet
July 11, 2024
Updated: Hi Matthew! We apologize for any inconvenience. However, blockchain transactions are irreversible by nature, we cannot cancel or revert them. There's no 'dust conversion' option in the wallet app. In case there's something we can do for you, please reach out to us at support@atomicwallet.io. We'll be happy to help. – MA
Daniel George
I liked the layout of the app. Everything seemed fine until I dealt with Customer Service when I attempted to send crypto. I tried to send all of one coin and I received an error message. Their CS is supposed to answer in one hour, and they did pretty well at the timing. However, they only gave me arcane things to try, that didn't have anything to do with my issue. No follow-up, no talking through the issue, no real help. Six different reps! They must get rewarded for most emails, not solutions.
75 people found this review helpful
Atomic Wallet
February 16, 2023
Hi Daniel! We are sorry to see you were not satisfied with our support. Not in any way was our intention to come as uncaring. Let us try to make things right. Please email us at support@atomicwallet.io attaching your Atomic ID and coin address. We promise to help! - IA
Miguel Tittle
Very clunky. This wallet has so much potential. Sadly it fails to deliver a high end experience that most other wallets get right. The UI is, at first glance, simple and inviting. However, after several days it leaves you wanting more to please the eye. The software is extremely buggy forcing you to constantly refresh to see your actual balances and staked data. The lock up time is not fun either. It's like watching your money sit in jail. Will most likely end up never really using this wallet.
43 people found this review helpful
Atomic Wallet
January 27, 2021
Sorry to hear that! Could you write to us at support@atomicwallet.io with more details of your issue? We'd love to help you troubleshoot.