Erin Mcguire
I'd give zero if possible. Cancelled before trial ended, was still charged. No one available to take phone calls. Sent several emails. Had to cancel my card & get a new one reissued. And metrofax just tried to charge that one too! Oh & pretty important thing also is that I sent the same fax three times to same place & the recipient did not get a single one. Bad business all around.
4 people found this review helpful
MetroFax
February 19, 2023
We certainly don't want this to be your experience Erin. If you message us at socialsupport@efax.com we will be happy to try to resolve any issues. ^RH
David Hoang
I have been with this company for about 3 years now and have had no issues. I have never had any technical issues so I can't say if customer service is good. Apparently, the apps is awesome enough and we page access are good enough that I didn't need help. The price for minimally using for people like me makes it an overall best faxing service!
3 people found this review helpful
MetroFax
September 13, 2022
Thank you so much for your excellent feedback David! We are very happy to hear that our service provided you with convenience and should you require any assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RA
Naomi Peoples
I was looking for a way to fax a claim and I found this app with a free trial. Its helping me because Its hard to find somewhere to fax in the community. The problem is that I must send large files with alot of pages in separate faxes. Otherwise it doesnt go through. I also would like the option to ad a header/footer notes on each page or customized option. More space on the coversheet would be nice. A feature with templates for coversheets would be nice. Other than that.. So far so good.
4 people found this review helpful
Hello Naomi. Thank you for the suggestions. Your feedback will be passed along. If you have any questions or concerns please feel free to message us at socialsupport@mail.metrofax.com. ^RH