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Buggy system, often can't open the door, terrible GUI (the app defaults to "favorites" where there are no options and no way to add anything, the other buttons are hidden by a bluetooth notification, so actually using the app requires opening it, typing a passcode, closing the Bluetooth popup, clicking on another tab from under the popup, then navigating to a door and selecting to it, in order to watch it fail to open).
3 people found this review helpful
Tyco Security Products - Kantech
June 12, 2024
We appreciate that you had taken the time to write a review. Our apologies for the issues you have experienced. Please ensure that you have installed the latest version and do not hesitate to contact your Kantech products provider/installer for a proper follow up.

Shane Knigge
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I have already contacted our partner, who in turn contacted you. No fix at all from you. Sub Par App. Using an Android and all updated. I've watched all of the doors disappear from the app several times. Open the app, the doors are there then POOF, gone. I have to resend an invite and reset all of the my doors. This has happened to several users, more than once. Nothing like standing outside your office and not being able to enter because the app you pay for clears out all of your entry points.
4 people found this review helpful
Tyco Security Products - Kantech
November 16, 2023
We are sure there must be a missuderstanding. After having contacted your installer/Kantech products provider, they would have reached out KantechTechnical Support on your behalf to properly follow this issue. If this was not resolved there is a case and an escalation procedure in place. We sincerily appologise for all the problems caused.

David Brodeur
What a difference updates make. Folks you want to get your software updated to 8.6 and don't forget to update your hardware's firmware. The local BLE experience with this app is a huge improvement over the previously required Wi-Fi or cellular connection. It was easy to deploy to users and released the door in about a second. Devs, please add a widget for Android so I can have the release right on my home screen.
2 people found this review helpful
Tyco Security Products - Kantech
October 25, 2023