Morgan
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The inability to unsubscribe without contacting support is ridiculous. Would provide zero stars if that were an option. The app doesn't give any tips or tricks that aren't already common in training, and when you sign up, there is no mention of recurring charges. Maybe that's because I found a Facebook ad and signed up FOR TRIAL through there, but the fact is they took money out of my account for a SUBSCRIPTION I didn't even know I was signing up for. You can't cancel through Google Play. SCAM!
8 people found this review helpful
Hi, and thank you for voicing your concerns. For us to handle the issue properly, please contact us at support@woofz.com. There, we'll be able to discuss the problem and assist you properly. Waiting!
Natasha Randile
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App crashes, now won't load. I have been communicating with their "tech support " team who hasn't an ounce of knowledge on how to fix the problem, let alone the common sense to read previous email correspondence to fully addres the issue. I wish there was a way to give 0 stars! This issue has not been addressed/resolved to date by the developer at all, and it has been continued back and forth for over 3 months!
41 people found this review helpful
Hey there! We're constantly striving to enhance our app; your input is vital. Your feedback is now on our radar, and we'll do our best to improve. Stay connected for upcoming improvements!
Carolyn Sexton
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Terrible app, terrible service, total rip-off. I attempted to purchase a trial period, the purchase 'didn't go through'. I received no email or contact from Woofz that I have an account registered. But yet the $19.99 charge shows up on my credit card. I can't log in to the app or website because I 'don't have an account'. Woofz just charged me an additional $39.99. I'm furious. Customer support is refusing to refund the money for charges I was never notified were being made. Unbelievable.
78 people found this review helpful
Hello! We sincerely regret your challenges in pursuing a refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. Please contact us at support@woofz.com, where our support team is prepared to offer personalized guidance tailored to your situation.