![](https://play-lh.googleusercontent.com/a/ACg8ocK84vx50xIHoR-uP0ycTDuNpo6HMscXCkQDmz7bmwxsQd1jBA=s32-mo)
Cat Burchie
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Rubbish - can't login as the password reset doesn't send an email - thought perhaps they have archived my login details (as last time I used it - it was a pile of pants) but when I tried to re-create the account I was advised that account was already in use! Absolutely rubbish. Will have to drive down to the surgery in the morning as otherwise it will be a 50 mins wait in their call queue. So much simpler when they would just pick up the phone!
3 people found this review helpful
Sensely Corporation
19 October 2023
Oh no! We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at AskFirst@sensely.com. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocLpWL7GglUWu6Un1ZringiA8f44gyl45u6QZDbRTFbJwCugkg=s32-mo)
David Brown
Have used several times mostly without success. The most irritating aspect is when 'trying' to make an appointment and working your way through the maze of questions and entering symptoms etc only for it to fail at the last hurdle at which point you lose all your entered info and have to start all over again. Have given up using it.
2 people found this review helpful
Sensely Corporation
16 August 2024
Oh no! We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at AskFirst@sensely.com. Thank you.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Useless- just collects and sells your data. The app doesn't actually do anything or add any value that you can't do through a browser. It doesn't show my appointments, doesn't let me contact anyone or request anything, and Olivia (the virtual assistant) is slow, useless, and pretty patronizing. Unfortunately, without a lot of added functionality, this is not the answer to the NHS "digital revolution".
91 people found this review helpful
Sensely Corporation
28 February 2019
To ensure you have accurate information on how we use data please see our privacy policy, http://www.sensely.com/asknhs/wp-content/uploads/2019/02/PrivacyPolicy-Short-Rev201902A-1.pdf