POINTR Easy Remote Support
3.4star
137 reviews
50K+
Downloads
Everyone
info
About this app
Transform Your Remote Support with POINTR
Say goodbye to complicated and unreliable remote collaboration tools. Introducing POINTR from Delta Cygni Labs - the ultimate solution for industrial remote support: Collaborate, Document & Report!
With POINTR, you can easily connect with technicians in the field and technical experts from anywhere, in real-time, using video and audio. Our cloud-based SaaS solution with augmented reality capabilities makes it possible to provide direct knowledge on-site and give guidance for improved processes, faster service and reduced downtime.
Key Features:
• AR annotations for improved communication and documentation
• Group-Call with up to 5 participants
• Guaranteed image quality even with low bandwidth
• Compliance with GDPR for data privacy and security
• Use of external cameras for improved visual support
• Field notes, image taking and session recording for better collaboration
• Whiteboard for virtual brainstorming sessions
Suitable for:
• Remote Guidance
• Remote Commissioning
• Remote Maintenance
• Remote Training
• Remote Quality Assurance
• Remote Services
• Remote Sales
Experience effortless remote collaboration with POINTR - your remote support tool for improved efficiency and reduced costs.
Download now!
WHICH DEVICES ARE SUPPORTED?
POINTR is supported by all smart devices (iOS, Android, Huawei), but can also be played on standard PCs (Mac OS, Windows) and smart glasses (additional software download at www.pointr.it).
Say goodbye to complicated and unreliable remote collaboration tools. Introducing POINTR from Delta Cygni Labs - the ultimate solution for industrial remote support: Collaborate, Document & Report!
With POINTR, you can easily connect with technicians in the field and technical experts from anywhere, in real-time, using video and audio. Our cloud-based SaaS solution with augmented reality capabilities makes it possible to provide direct knowledge on-site and give guidance for improved processes, faster service and reduced downtime.
Key Features:
• AR annotations for improved communication and documentation
• Group-Call with up to 5 participants
• Guaranteed image quality even with low bandwidth
• Compliance with GDPR for data privacy and security
• Use of external cameras for improved visual support
• Field notes, image taking and session recording for better collaboration
• Whiteboard for virtual brainstorming sessions
Suitable for:
• Remote Guidance
• Remote Commissioning
• Remote Maintenance
• Remote Training
• Remote Quality Assurance
• Remote Services
• Remote Sales
Experience effortless remote collaboration with POINTR - your remote support tool for improved efficiency and reduced costs.
Download now!
WHICH DEVICES ARE SUPPORTED?
POINTR is supported by all smart devices (iOS, Android, Huawei), but can also be played on standard PCs (Mac OS, Windows) and smart glasses (additional software download at www.pointr.it).
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Contacts and 2 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.3
130 reviews
Mario Mejia
- Flag inappropriate
12 August 2020
Good application. Great that desktop to mobile phones is possible. Not very easy to export snapshots.
9 people found this review helpful
Delta Cygni Labs
14 August 2020
Thanks for your feedback!
We would be happy to get your feedback to support@deltacygnilabs.com regarding the export difficulty. Will try to combine your feedback with our R&D, in order to provide better product. Feel free to send us more information if you can detail the parts you were struggling with.
Best regards,
POINTR team
A Google user
- Flag inappropriate
14 April 2020
Out of date app. Nothing new in 5 years. Try Teamwiever Pilot. Totally different user experience.
9 people found this review helpful
Delta Cygni Labs
15 April 2020
Hi,
We would like to chat with you with regards to your experience. Feel free to contact us through support@deltacygnilabs.com so that we can exchange ideas on new features.
Best regards,
POINTR team
sudhakar porumamilla
- Flag inappropriate
22 August 2020
Am SMA service engineer. we are using this app for guiding our customers.it is working good.
8 people found this review helpful
Delta Cygni Labs
24 August 2020
Hi Sudhakar, thank you very much for your feedback! Feel free to send us email also to support@deltacygnilabs.com if you have any suggestions for improvements or any use cases you would like to get improved. In any case, we are very happy to receive your feedback!
Best regards,
POINTR team
What's new
+ New feature: Remote Flashlight (On, Off)
+ New feature: Remote Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Safe Performance Mode
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share
+ Improved: Proxy Authentication
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export
+ Improved: SSO and enterprise features
+ New feature: Remote Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Safe Performance Mode
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share
+ Improved: Proxy Authentication
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export
+ Improved: SSO and enterprise features