British Gas

British Gas Trading Ltd.

About this app

You want to spend time enjoying your home, not running it. And our app is here to help you.
Here’s what you can do:
- Book an engineer (if you have cover with us)
- Book one-off boiler repairs (even if you don’t have cover)
- Track and manage engineer appointments
- Submit meter readings for more accurate bills
- Book an annual boiler service*
- Top up your smart pre-pay meter
- Get handy in-app notifications and reminders
- View and pay bills quickly and securely
- Stay on top of your spending with energy budgets
- Chat to an adviser for help
- Buy HomeCare cover to avoid unexpected repair bills
- Protect your plumbing, electrical system and kitchen appliances
- See live energy usage**
- Switch energy tariffs

Plus we’re always working on new ways to make our app handier and easier to use.

**Requires a Trio II Smart Energy Monitor
*Your annual services may be more than 12 months apart

Ratings and reviews

It doesn't know how much is on my gas and electric meters. It doesn't update when I last topped up or by how much. I attempted previously to contact them for help with the app, went through multiple questions just to be told they couldn't help because it's not direct debit! Just wasted my time. The top ups never go through, sometimes get a text to say they are working on it, other times thought it had gone through, until I realised on the so called smart meter it hadn't! Useless except to top up

The app does a job. I can pay but that's about it. The app doesn't save me details to login so I have to go through the getting started screen everytime I use the app. Can't ever message anyone for help. Half the links route you through a circle of the same links. And then some of the stuff doesn't even work. But I can pay for my bills which is the main reason I have it.

If the app works, it's OK. It's just not user friendly in any way. It takes a ton of searching for the right option, messages for stuff like peak save disappear and then you have to go through several different menus to find it. It's not great. Slow to update meter amounts, so if you can't get to the meter to read it, or your smart meter isn't working, then you're buggered.

What's new

• We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.
• Top tip: keep notifications switched on to get the latest news.