Citi Mobile UK

Citibank UK Limited

About this app

Citi Mobile® UK app is a convenient way to take care of your everyday banking needs on the go.

With the Citi Mobile® UK app you can:
• Securely view your most important account details with Fingerprint Sign On
• Use Citi Mobile® Token with Push Notifications to authenticate yourself for your online banking transactions
• Check your banking and investment transactions and account balances
• View your banking statements
• View your Investment holdings
• Enable Citibank Global Wallet for intelligent currency switching to spend abroad like a local without FX and card commission fees
• Send money in 60+ currencies to over 200 destinations and make fee-free online payments to your Citibank accounts globally
• Transfer funds both locally and internationally to new and existing payees
• Pay your bills
• Activate your card
• View and update your personal information such as address, e-mail and phone number.
• Link your card to a primary account of your choice
• Receive important account information with Push Notifications
• Upload a document or update your US Tax Form
• Be informed about new product and services in dashboard and under new Get More menu

App Permissions & Your Security

To ensure confidence and peace of mind for clients who use our services, at Citi we’re continually improving and developing our security measures.

With this in mind, the Citi Mobile® UK App has been designed to recognize specific device data, through certain permissions, to create a unique device profile – building a greater trust connection between your device and our fraud prevention systems. This allows Citi to intuitively react to anything out of the ordinary, as well as enabling Fingerprint Sign On to function securely.

We are committed to respecting your privacy and will never store or use data in other ways than explicitly declared.

Please contact [e-mail] for any queries.

The use of this Citi Mobile® UK App is only for Citi UK customers and customers of Citi International Personal Bank who are served by Citibank UK Ltd or Citibank N.A., Jersey branch. Content provided via this Citi Mobile® UK App is not specifically created for any territory other than where Citi Mobile® UK App operates/is licensed to operate.

Ratings and reviews

Not obvious how to access the bank's "push notification" aka a "token" when setting up a new payee, for example. A screen message comes up telling you to confirm the token BUT there is nothing about how to do it. You are timed out after about 1 minute. Just very frustrating. I ended up using the desktop and getting a text message on my mobile with a confirmatory 6 digit number code. The "old fashioned" way but that method worked. As for the mobile app, the less said the better.

I have constant failures when trying to send money from my account. I cannot see any details regarding my stock holdings. Overall this is a step back rather than forward after the update of the app recently. In addition you cannot see the E-notifications that are sent to you in the App, but only by logging in through the web. Why won't the App support E-notifications? Further problem is that the App will always return an error when trying to save a new payee.

Have used Citi online for 20 years. Have used the Mobile app for years too. Both are very good, robust, always available. No reason to complain after 20 years! Have downgraded my rating because all of a sudden, I can't use fingerprint verification and the settings to activate have disappeared. Also, when making payments online, you can't see half of the details you are entering because the keyboard is in the way. It's just bad design and it's been like this for a long time.

What's new

Technical update