christian Schmid
This app horribly buggy. Even the bug report form in the app is not implemented, and just copies your report to an email client. Starting a rental only works if you're near the locker, but the app takes forever to recognize that you're standing in front of one. Unlocking did not work, and showed a non-working 'contact support' button. I managed to find a phone number eventually, and got an unlock code after 10 minutes in line. Now the app threatens to charge me for not finishing my rental.
4 people found this review helpful
Bikelink Team
20 June 2023
Thank you for your feedback. You must be at the locker to start or end a rental. It appears that the locker you used was working on a backup battery, which may have caused the issue you were having ending the rental. A technician will service the locker. We are working on an app update and better customer support training to address these issues.
Alex Klemenchuk
Just tested it out once, added money, hit the rent button and the locker swung open, let me cancel it whenever and didn't even charge me for the few minutes. So, works pretty well, but I wish the app made it more obvious why selecting a locker was greyed out because I was confused as to if the locker accepted the app or not and just needed to walk closer to it.
2 people found this review helpful
Eddie Chou
worked great until it didn't. went to lock up my bike today, and the Android app let me find the location but I couldn't select a locker. my partner has iOS and luckily was able to get it to work through her app. Android app seems buggy as of 10/5/2024 though