![](https://play-lh.googleusercontent.com/a-/ALV-UjUccmK25KRbOwmrrVWCGK-2VfsAq0TRGwT2UjOCXzYG6MNQ7Trw=s32)
My Dad A
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Can't even do a simple internal transfer. Everything is up to date both app and phone, Information is entered correctly, tried to uninstall and reinstall, and nothing. UPDATE: Still no response from email and telephone "helper" said "sorry to here that just use the desktop online version". No I shouldn't have to if there's an app for it which is not functioning properly. Never had this frustrating issue on my IOS iPhone.
14 people found this review helpful
Golden 1 Credit Union
5 March 2024
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
![](https://play-lh.googleusercontent.com/a-/ALV-UjWyYVE7liSL1Iz9gwbtq6EDE-6olWVyOcdlv_Osci-6JzReYVqp=s32)
Tori Flores
Crashes upon startup. Cannot even load to the login screen. Cannot mobile deposit anymore, which is very inconvenient. I've uninstalled and reinstalled a few times over the past two months but still have problems just loading the app. Was useful and user friendly when it worked. Edit: The app has been fixed and I can login and mobile deposit better than before! Thank you, Golden 1.
2 people found this review helpful
Golden 1 Credit Union
20 May 2022
You're welcome! Thank you for the feedback and updating your rating.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUkpYQe66bXX6mpK9aGJIGXlgYV01nxTASroAfzfPMMSMh_wwnP=s32)
Gabe Darrett
The app is extremely good, esp with the ability to deposit a check by taking a photo. I also love the ability to use a fingerprint for security. The 4.6% certificate of deposit is great too! The only issue is that the credit score used is vantagescore. Only 3% of all creditors use it, which creates a good job creating confusion since this score is listed on many free websites (and the Golden 1 app) BUT isn't used when buying a home or car; that's what the FICO score is for.
34 people found this review helpful
Golden 1 Credit Union
15 August 2023
Thank you for taking the time to leave a review and provide your feedback. We appreciate your thoughts and will take them into consideration as we continue to improve our app.